Order Related Questions
Q: How can i make a order?
answer: You Can Order Directly From Our Website, Facebook, Twitter, Telegram, WhatsApp OR Email Us. All Links Can Be Obtained From Contact Us Page. More Methods Are On There Way.
Q: What is required to make / place order?
Answer: Product understanding such as materials, type of Product, Legal age to import, Legally allowed to make payments incase of individual.
For Business: Legally allowed and recognized business. and other general requirements are effective.
Q: What is the Minimum order Quantity Requirement?
Ans: For Most Item 100 Piece Are Enough For A Carton. For Other Item Such As Full Kits With All Accessories Less Than 50 Quantity Orders Can Fill A Carton.
We Will Recommend 100 Piece Per Item As This Will Decease And Balance Price For One Shipment.
Note: The Higher Quality You Order The Lower Your Total Price Per Item Is. For Lowest Price Order Quantity Should Be Minimum 3000 Pieces Per Item. For Other Items Such As Complete Kit We Can Make Adjustments.
return Related Questions
Q. Do you Accept Returns?
Answer : No, We do not accept returns.
Q. Why you do not accept Returns?
Answer: We do not accept returns because we are manufacturer and when you make a purchase you are charged Manufacturer / factory Price which is actual price of the product and does not includes any retail charges.
Q. What if a item is Defectives?
Answer: We do Perform Quality Checks before shipping but if the error is from us we will adjust the price of defective piece within your next order.
Q. What if i do not want the product anymore which i already ordered or Want to change Quantity of product?
Answer : After you Make a order we do not start processing Immediately and wait for payment; after receiving your payment it will take 24h to 48h before we change the status to processing which means you have until processing start to cancel or make changes to your order.
Q: What if I ordered wrong item / product?
Answer: Once the Processing status is updated we can not make changes but before processing you can make corrections by emailing us at [email protected] or [email protected]
Q: What if I mistyped address?
Answer: You can email us, WhatsApp, telegram us with your order / invoice number once verified that you were the person / business who placed the order, we will make changes to shipping address. Note Shipping address can only be changed before Order package is handed over to shipping, cargo or agency. Once package has been handed / taken by shipping company we will not be able to provide any help. You may contact the shipping, cargo or agency your self to make any changes.
Shipping Related Questions
Q: What Are the shipping Methods you provide?
Answer: Since we provide FOB price we let the customer decide which method to use.
We provide multiple shipping methods. If mostly let our customers to use their own Partnered shipping, Cargo or agency because in this way customer gets more trustable service and suitable pricing. Biggest Benefit of this is that since customer is using their own company they have complete control and are inform of every Alert by shipping company.
Q: What are the shipping method you will use if the customer does have any partner shipment company?
Answer: Normally we will use DHL, TCS, or any partner company of fedEx, USPS or any such service. This is the fastest method to get shipment.
While If there is any discounted price available from any agency since some agency provide more than 50% discount on international shipping time to time we will ask the customer to use one to these. (But these agency do not provide good tracking services and many take very long to deliver your Order package.
For very bulk / heavy item we will advise customer to use Cargo service for the Following reasons:
1. Cargo for heavy item is very cheap compared to any other services mentioned here.
2. Cargo does takes longer time but is more better than any other service because in cargo packages are Less likely to be damaged by overloading their facilities.
3. Cargo is used for heavy or high bulk order Quantities by all Major companies / brands because charges/fee are more Economical in these cases.
Q: What option should a customer should choose?
Answers:
method # 1:
Normally A customer should use DHL, TCS, or any partner company of fedEx, USPS or any such service because This is the fastest method to get shipment.
method # 2:
While If there is any discounted price available from any agency since some agency provide more than 50% discount on international shipping time to time we will ask the customer to use one to these. (But these agency do not provide good tracking services and many take very long to deliver your Order package.
Method # 3:
For very bulk / heavy item we will advise customer to use Cargo service for the Following reasons:
1. Cargo for heavy item is very cheap compared to any other services mentioned here.
2. Cargo does takes longer time but is more better than any other service before in cargo packages are Less likely to be damaged by overloading there facilities.
3. Cargo is used for heavy or hugh bulk order Quantities by all Major companies / brands because charges/fee are more Economical in these cases.
Custom Product Order Questions
Q: What if I want to order a Custom designed product?
Answer: yes, You can Customized product, design, Material, your own branded item from us. But We will required alot of information from you to make the best product according to your ideal design e.t.c.
Before making Bulk Quantity Order make a sample order it will be costly but it will be worth it because you will be able to check the product in your own hand and make any amends you feel needs to be make.
Custom Branding Questions
Q: Do you provide Custom Branding such as Logo printing e.t.c.?
Answer: yes, We provide Custom Branding.
Q: What kinds of Branding do you provide for products?
Answer: We provide many type of customization Brands including but not limited to Screen printing, heat Transfer sticker print, Sublimated print and many more. We provide almost all type of branding. But This mostly depends on the product which type of printing does the product material supports.
Q: How and when should i inform you about what branding i want?
Answer: You can add in notes session that you want branding on your order and email us with the material such as logo eTC with your order number in subject. It should be sent before processing of other is started before wide range to branding can only be done in raw material state or before final layer of pass is made.
Q: Do you charge for branding?
Answer: For most types of branding we do not but for some cases we do; all depends on the material and type / complexity of the branding.
Payment Related Questions
Q: What payment methods you support?
Answer: Currently We Are Only Accept Bank To Bank.
We Are Trying To Add As Many Payment Methods Possible So You Can Easily Use Our Services.
For Small Quantity Orders Such As Less Than 50 Piece 100% Payment Will Be Required Upfront. For Order Above 100 Piece 50 % – 70 % Percent Payment Will Be Required. Click Here To Read In Detail
Sample Order:
Q: How Can I Order Samples?
Answer: You Can Order Sample Using Any Chat Platform We Are Available On Such Facebook, Twitter, Telegram, LinkedIn, WhatsApp OR Email Us. All Links Can Be Obtained From Contact Us Page. More Methods Are On The Way To Reach Us.
Read More About Sample Ordering
Price Policies:
Q: What Does Your Charges/Pricing Include?
Answer: All Our Prices Are FOB.
(This Information Is Valid For Few Item / Quantity Orders)
Price Of Item, Tax, Packing Are Including In Pricing While Shipping In Calculated Separately. We Will Improve Shipping Charges Soon.
Note: High Quantity Orders From Our Web Store Are Processed On Factory Price And Are Cheaper Per Piece Than One Item Or Few Quantity Item Order. On Our Web Store We Are Trying To Keep No Minimum Order Quantity. So, You Can Benefit From It.
Note: We do Provide C&F and CI&F options as well.
General Questions
Q: Where is your company based on?
Answer: Sialkot, Pakistan
Q: What is your Address?
Answer: AILC Building, Harrar, Wazirabad Road Sialkot, 51310, Punjab, Pakistan
Q: Do you have documentation for exporting items or manufacturing product?
Answer: Yes, We do have documentation and registered as company with Relevant authorities. Check Verification page at: https://www.asianpanoramaltd.com/verification/ for more information